Help & support

FAQ and links

Frequently asked questions

Am I able to register more than one credit card?

Yes, you are able to register several credit cards. You are also able to remove stored credit card information at any time.

I just placed an order and I regret my purchase. What do I do?

Please contact the brand you placed your order with. They will cancel your order if it hasn’t yet been shipped. You’ll receive a refund within a few days.

Do prices include VAT and Customs?

VAT and Customs are generally included. In the case of any additional costs, you will be notified before completing your purchase.

When will I receive a refund after returning a product?

A refund will be made within approximately 7 working days.

How do I pay?

Our payment partner PayEx supports VISA and MasterCard.

How do I download the THEMOON SHOPPING?

You can download the app on your smartphone or tablet. On your phone or tablet, click on the "get app"-button on our frontpage. This gives you the option to download the application from either App Store or Google Play, depending on your device.

Where can I find THEMOON SHOPPING?

You can find THEMOON SHOPPING in App Store or Google Play. Search for "THEMOON SHOPPING". Click the download or install button to install the application.


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0157 Oslo